Refund policy

RETURN & EXCHANGE POLICY

At Food Ka Pakistan (FKP™), we strive to ensure your complete satisfaction with every order. Because our products are natural food items, we follow strict hygiene and food safety standards.

1. Contact Us

If you have any questions about your order, product, return, exchange, refund, or shipping, please contact our customer support team using the details below.

Trade Name: FKP™ / Food Ka Pakistan
Brand: Food Ka Pakistan
Email: hamzashahzad476@gmail.com
Whatsapp/Phone: 03348473021
Physical Address: Rawalpindi, 64000, Pakistan
Country: Pakistan

Please contact us before sending any product back. Our team will guide you through the return or exchange process.

2. Incorrect or Wrong Product Delivered

If you receive the wrong product or an incorrect pack size due to an error on our part, please contact us as soon as possible.

After verification, we will arrange a replacement at no additional product or shipping cost to you.

3. Exchange Due to Change of Mind

If you receive the correct product but wish to exchange it for a different pack size, you may request an exchange within 7 days of delivery, subject to the following conditions:

  • The product pouch must be completely unopened and unused.
  • The original heat seal and Mylar zipper must remain intact.
  • The product must be in its original packaging and condition.
  • The product must not be damaged, tampered with, or altered.
  • The original FKP™ branding, sticker, packaging, and seal must remain intact.
  • Promotional, clearance, discounted, custom, or specially bundled products may be non-exchangeable.

All exchanges are subject to inspection and approval by FKP™.

4. Food Safety & Health-Related Issues

Due to the nature of our products, we cannot accept returns or exchanges based on:

  • Personal taste or flavor preferences
  • Allergies or allergic reactions
  • Individual dietary sensitivities
  • Stomach or digestive sensitivities
  • Personal health conditions

Please carefully review the product ingredients before ordering. If you have allergies, dietary restrictions, or a medical condition, consult a qualified healthcare professional before consuming the product.

5. Refund Policy

Refunds are only available when a refund request has been reviewed and approved by FKP™.

  • Return shipping costs are the customer's responsibility unless the return is due to an error made by FKP™.
  • The returned product must meet the conditions outlined in this policy.
  • Approved refunds will generally be processed within 24–48 hours after the returned package has been received and inspected.
  • Approved refunds may be issued through Easypaisa, JazzCash, or bank transfer.

6. How to Request a Return or Exchange

Please contact our customer support team and receive approval before sending any product back.

Once your request has been approved:

  1. Securely pack the unopened product in its original packaging.
  2. Send the package through a reputable domestic courier.
  3. Pay the return courier charges unless the mistake was made by FKP™.
  4. Share your courier receipt or tracking information with our customer support team.
  5. Once we receive and inspect the package, we will process the approved exchange or refund.

Important: Do not return any product before contacting us and receiving return instructions. Packages sent through Cash on Delivery (COD) / Receiver Pays may not be accepted.

7. Customer Support

For further assistance regarding orders, products, returns, exchanges, refunds, or shipping, please contact us using the contact information provided in Section 1.

Food Ka Pakistan (FKP™)
Made Proudly in Pakistan!